Privacy Policy

1. Introduction

Zapmark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
• Content: Logo prompts and descriptions you provide to generate designs
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Information about how you use the Service, including features accessed and actions taken
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: We use cookies and similar technologies to maintain your session and preferences
• Analytics: Aggregated usage statistics to improve our Service

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Generate AI-powered logos based on your prompts
• Send you service-related communications and updates
• Respond to your support requests
• Detect and prevent fraud or abuse
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. AI and Data Processing

When you use our AI generation features:

• Your prompts and any reference images you upload are sent to Google's Gemini AI models (operated by Google LLC) to generate your requested output
• Google may retain prompt and output data per their own policies; we do not control Google's retention. See the Google AI terms for details
• Generated images are stored in your account on Google Cloud Storage (via Firebase) for your access
• We do not sell or share your specific prompts with third parties beyond the AI provider needed to fulfil your request
• We do not train any models on your data ourselves
• Generated content belongs to you (for paid subscriptions, per the Terms of Service)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate the Service. Specifically: Stripe (payment processing), Firebase / Google Cloud (authentication, database, image storage), and Google Gemini AI (image generation)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Data is encrypted in transit using SSL/TLS
• Data is stored securely using Firebase and Google Cloud Platform
• Access to personal data is restricted to authorized personnel
• Regular security audits and updates
• However, no method of transmission over the Internet is 100% secure

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, and resolve disputes. Specifically:

• Account data (email, profile, subscription state) is retained while your account is active
• Generated images are retained while your account is active. After account deletion, all images and personal data are removed within 30 days
• Token transaction logs are retained for at least 12 months for billing audit and dispute resolution
• Inactive free accounts: Generated images on free accounts that have been inactive for more than 180 days may be removed to manage storage; you will receive an email notification before any such removal
• After deletion, we may retain non-identifying aggregated analytics indefinitely

8. Your Rights (GDPR Compliance)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@zapmark.ai

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve Service performance

You can control cookies through your browser settings, but this may affect Service functionality.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for material changes

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@zapmark.ai
Support: hello@zapmark.ai